Tracking
FAQ
I can't find my order details, help?
Your order number is in your order confirmation email and on every update we send afterwards. If you can't find it, check your spam folder too.
If you don't remember which email address or phone number you used, send us an email describing your order in as much detail as you can, and we'll investigate it for you.
It's been a while and I still see no tracking updates, why?
Everything we sell is made to order, so each garment is printed fresh once your purchase comes in. No updates yet usually just means we're restocking, picking, packing, printing or otherwise preparing your package for dispatch.
This generally takes up to 5 business days. If your order is urgent or it's been longer than that, reach out to us and we'll look into it.
Tracking says delivered, but I don't have my package?
Don't worry, this happens more often than you'd think. Carriers sometimes scan packages as delivered a little before they actually arrive, so give it 1–2 business days first.
In the meantime, check with household members and neighbors, look around your entrance or mailbox area for a safe drop spot, and check for a pickup notice from your local post office.
Still nothing after that? Reach out to us and we'll make it right.
How do I get the most accurate updates?
The updates shown on this page are indicative and may not always be 100% accurate. For real-time updates, tap the tracking number (underlined) beneath “Carrier”.
For international shipments, copy the tracking number and enter it directly on your local last-mile carrier's website: for example Swiss Post for Switzerland, USPS for the United States, AustraliaPost for Australia, NZPost for New Zealand, CanadaPost for Canada, or Bring/Posten for Norway.
Why is my order arriving in multiple packages?
For customers outside the EU, sticker sheets are shipped separately from garments. They come with their own tracking number.
After entering your order details at the top of this page, you should see a button for each shipment: “Shipment #1” and “Shipment #2”.
Will I have to pay customs or import fees?
If you're in the EU, UK or US, you're fully covered: no customs or import fees, ever.
For all other countries, any fees are determined by your country's own customs clearance process, which is outside of our control and responsibility. That said, most low and medium value orders are delivered with no customs fees at all; we just can't guarantee it.
